Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thestaticstore.com. Once your return is accepted, we’ll initiate a reverse shipment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@thestaticstore.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thestaticstore.com. Once your return is accepted, we’ll initiate a reverse shipment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@thestaticstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the case of issues related to misprinting or damaged or defective items, it must be communicated within 7 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 7 days after the estimated delivery date.
If the item is to be exchanged or returned due to the sole reason of not buying the correct size, you must bear the shipping charges for the exchange.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the case of issues related to misprinting or damaged or defective items, it must be communicated within 7 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 7 days after the estimated delivery date.
If the item is to be exchanged or returned due to the sole reason of not buying the correct size, you must bear the shipping charges for the exchange.
Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 7 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 7 days from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received, showing the shipping label and the customer details on it clearly for verification.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.